Free standard ground shipping on "all" store merchandise to customers within the 48 contiguous United States. No shipping to PO Boxes. Express shipping available for additional cost. (*Excludes Alaska, Hawaii & Puerto Rico.)IMPORTANT:
Shipment tracking will be provided to you once your order has been shipped. For this free service you will need to supply us with a correctly spelled, valid email address (preferably other than AOL) that you check regularly. NOTE: If you are missing your email order confirmation, updates, tracking or any other correspondence from us, please check your filters, spam mail box and in some cases make sure you haven't exceeded your email message limit from your provider.
(Allow up to 24 hours for tracking numbers to appear in UPS database after notification.)
Shipper is responsible for shipping damage 'only'
if noted by the recipient.FREE UPS
standard ground shipping for all dog accessories, cat accessories, cat houses, & large dog house (without
air conditioning), small duplex dog house and small duplex cat house.FREE COMMERCIAL
shipping via UPS FREIGHT CARRIER for: extra large dog house, giant dog house, godzilla dog house, goliath dog house, medium duplex dog house, large duplex dog house, goliath duplex dog house, and large dog house (with
Shipments "usually" leave our facility within 72 hours! (We apologize for some seasonal delays up to 2 weeks during heightened buying periods. Lead times can go up to 3-4 weeks during Fall/Winter season. - Please order early so your pet won't be left out in the cold!)In all fairness, dog houses are custom built for you in the order they are received, therefore they cannot be expedited. We apologize for any inconvenience this may cause.
See ORDER PROCESSING
for more information.