Guarantee Policy

Manufacturer Direct for over 20 years.

Our famous dog houses are Guaranteed to Please! In other words, our policy is to be committed to you before, during and after the buying and delivery process. Our dedicated and friendly staff will personally assist you with product questions and strive to accommodate your individual needs.

Our master craftsman promises to stand behind his workmanship as he has done for over 20 years. If you ever experience a problem in the future with any cedar dog house or cat house you buy from us, we will personally go out of our way to help you out - even if it was your pet's fault!

We also provide helpful online information such as our dog house size guide, dog house buying tips and complimentary product options. We encourage your comments, welcome your Wood Chuck's cedar dog house photo to become featured on our front page and your personal review of our products to help us improve our service.

From an innovative idea up to the finished product, the masterful workmanship of our famous hand crafted dog houses truly outperforms the competition with consistently high quality. After all you can't become the largest manufacturer in America for over 20 years building the finest dog houses unless you're reputable, trustworthy and stand behind your product.

Thereby, if you ever experience a problem with any dog house item you buy from us, we will do whatever we can to please you.

If you find a manufacturing defect after arrival, all we ask is for you to report it to us via email or toll free at 866-596-4169 within five days of receipt for prompt restitution.

Thank you.