ORDERING

Why you should buy from us:

• We provide secure online order processing.

• We provide free shipping, delivery and online package tracking.

• We guarantee the best quality dog house for your money.

• All dog houses ship manufacturer direct.

• No hassle - No account registration required for online Ordering or Checkout.

• We provide live customer support forever plus toll-free phone orders at 866-596-4169.

• Earth friendly manufacturing process and responsible sustainable forestry.

• Precision hand built from Western Red Cedar (WRC) to last your dog's lifetime!

QUALITY: Our quality control is unsurpassed. Chuck, our master craftsman and cat dog house designer performs the final inspection on all products before leaving the facility. Look for his personal signature inside your cat dog house for verification and authenticity!  

If you find a possible defect with product manufacturing, please contact "Wood Chuck's" toll-free at 866-596-4169 within five days of receipt for restitution.

RETURN POLICY: A Return Authorization Number must be obtained beforehand by calling us toll free at 866-596-4169 within 5 days of delivery. Returns must be shipped back in resalable condition at customer expense. Returns subject to 20% handling charge. Oversize dog houses shipped by freight carrier are not returnable. Customized orders not returnable but reconcilable.

CANCELLATION POLICY: We appreciate your business and strive to accommodate your needs with simple and expedited order processing by the next business day. "Wood Chuck's" incurs shipping and handling costs on your complimentary shipped order. Whereby if your order is Canceled after shipping, Refused or Undeliverable, customer is liable for incurred shipping costs and 20% handling charge.

Weekend Submitted Orders Processed Next Business Day.

PAYMENT: We accept Visa, MasterCard and Discover Network. Credit cards will be charged at time of shipment.

Sales tax charged to South Carolina customers only.