Free standard ground shipping from our South Carolina facility on store merchandise (some exceptions apply**) to customers within the 48 contiguous United States. No shipping to PO Boxes. Express shipping available for merchandise (other than freight shipped pet houses) at additional cost.
* Excludes Alaska, Hawaii & Puerto Rico.
** Free Shipping does not apply to pet house add-ons purchased at later date.IMPORTANT:
Shipment tracking will be provided to you once your order has been shipped. For this free service you will need to supply us with a correctly spelled, valid email address (preferably other than AOL) that you check regularly. NOTE: If you are missing your email order confirmation, updates, tracking or any other correspondence from us, please check your filters, spam mail box and in some cases make sure you haven't exceeded your email message limit from your provider.
(Allow up to 24 hours for tracking numbers to appear in UPS database after notification.)
For insurance purposes, Shipper is responsible for shipping damage 'only'
if noted by the recipient. (FREE SHIPPING offer is revoked on unwanted returns as stated in our Return Policy
standard ground shipping from our South Carolina facility for all dog accessories, cat accessories, single cat houses, medium dog house, small duplex dog house, small duplex cat house and basic CATillac.FREE
shipping via UPS FREIGHT CARRIER from our South Carolina facility for: cat triplex, cat cottage, large dog house giant dog house, godzilla dog house, goliath dog house, medium duplex dog houses, large duplex dog houses and goliath duplex dog houses. (NOTE: Freight orders ship via 18 wheelers directly to your residence providing "curbside" pallet delivery & liftgate service as needed. Drop-off delivery available at businesses also.)
Shipments "usually" leave our South Carolina facility within 10 weeks. (We apologize for some seasonal delays during heightened buying periods. Lead times can be up to 12 weeks during Fall and Spring seasons or experience extended Covid delays. - Please order early so your pet won't be left out in the bitter cold or blazing heat!) In all fairness, dog houses are custom built for you in the order they are received therefore they cannot be expedited. We apologize for any inconvenience this may cause.
See ORDER PROCESSING
for more information.